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Insight : Improvement Strategies |
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Volume:04 / Issue:01 - Published on
April 2008 |
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If change is the only constant in the marketplace, continuous improvement is the only way to maintain a firm’s position in the industry, and indeed, the customer’s mind. Organizations realized this was not just a nice-to-have but a need-to-have element of strategy in the 1980s. Since then, various processes and tools of improvement have emerged, each with its success stories and believers, as well as failures and naysayers. What’s clear is that there must be a clear cut process and methodology to improvement initiatives, as opposed to a random or arbitrary effort. |
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Insight : Supplier and Partner Focus: Enabling Improvement and Recognizing Performance |
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Volume:03 / Issue:24 - Published on
March 2008 |
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As companies expand into new markets and geographies, the emphasis is to focus on their core competencies. This has resulted in a number of services being outsourced to third party entities. An organization’s dependence on its associates is so high that its performance has increasingly become dependent on that of their own.Companies that work towards consistently evaluating their partners find that they have a better understanding of who they are dealing with, appreciate the cost drivers and factors better, develop a better de-risking strategy and eventually gain tremendous competitive advantage by reducing supply chain cycle times. This has a direct positive impact on productivity and profitability. |
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Insight : Improvement and Innovation: Innovation |
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Volume:03 / Issue:23 - Published on
March 2008 |
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Today, with new technology, changing customer preferences, growing markets, new geographies, and, not to mention, an open market with multiple brands/products, garnering significant and substantial market share is becoming tough. Pricing alone is no longer the differentiator. Organizations realize that they are addressing an aware customer, and that they are one among many who are doing so. Innovation and product differentiation has therefore become inevitable if the organization has to survive. |
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Insight : Support Processes – Service Plans and Standards |
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Volume:03 / Issue:22 - Published on
February 2008 |
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Customer service standards affect us all, not only as professionals but as consumers as well. While all companies usually base their standards on an industry benchmark, and rightly so, these should be seen as only the start of a cohesive and successful service plan. For the complete picture, these standards should be fine-tuned and adjusted to the specific needs of that organization. |
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Insight : Managing Innovation Effectively to Retain the Competitive Edge |
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Volume:03 / Issue:21 - Published on
February 2008 |
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In today’s fast paced and extremely competitive global business environment, innovation is the compass that helps organizations to successfully navigate turbulent waters. But innovation alone is not enough. Managing innovation effectively and continuously enables successful organizations to gain that cutting edge, placing them a few steps ahead of their competitors. Continuous innovation also provides critical support when organizations are confronted with difficult market conditions or business scenarios. |
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Insight : Employee Support - Programs for Employee Engagement and Commitment |
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Volume:03 / Issue:20 - Published on
January 2008 |
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An organization needs some ‘good’ churn to infuse new talent into the workplace. Today, however, the high rates of employee turnover can result in ‘bad’ churn for an organization. Industry reports put the attrition rate in India Inc in the range of 35-50% and this does not augur well for the management as it affects its ability to deliver quality and keep recruiting and training costs down, and creates significant continuity issues for long-term projects. Organizations will have to approach this challenge by implementing a range of employee support programs. |
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Insight : Sustainable Organizations - Strategic Management Thinking to Make Enterprises Future-ready |
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Volume:03 / Issue:19 - Published on
January 2008 |
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Thanks to the rapid changes in industry and market trends, the employment market is full of opportunities for top talent to move up the corporate ladder. Increasingly, the customer too has a plethora of options to choose from. Given this backdrop, it requires an organization to be nimble and creative in how it strategically puts into play constantly evolving systems, processes, technological, product and organizational innovation that help it take on these challenges. Any organization that wants to remain competitive and sustainable cannot be 8-|complacent with being a “steady state” entity. |
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Insight : Periodic and In-depth SWOT Analysis for Effective Strategic Planning |
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Volume:03 / Issue:18 - Published on
December 2007 |
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SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis is a critical element of Strategy Development. It is a tool that enables top managements of organizations to assess their internal strengths and weaknesses as well as opportunities and threats in their external business environment, providing the right perspective for developing an effective strategy. Successful organizations develop their strengths, rectify their weaknesses, exploit available opportunities and shield against external threats. Failed businesses are often lacking in one or more of these areas and have been found to conduct only basic SWOT analysis. A detailed and effective SWOT analysis is the key differentiator that determines business success and failure. |
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Insight : Rewards and Recognition |
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Volume:03 / Issue:17 - Published on
December 2007 |
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Rewards and Recognition - For a driven and committed workforce
Recognition is a powerful tool that promotes individual excellence, creates a highly motivated and committed workforce and enables the organization to attain its objectives. Companies are increasingly using a mix of monetary and non-monetary rewards, as well as formal and informal recognition measures, to reinforce performance and align employees to the organization’s vision. |
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Insight : Benchmarking |
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Volume:03 / Issue:16 - Published on
November 2007 |
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Benchmarking - A strategic management tool to drive organization-wide practices
The networked economy today is awash with an information explosion on all manner of topics and fields. In a similar vein, the technological and economic boom we have witnessed in the past decade has led to increased consumption chains. Today, the consumer has a wide variety of options in products and services. Enterprises that stay ahead of the curve are those that are either able to create benchmarks for others to follow or those that are able to scale up to existing benchmarks. |
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